Sunday, 24 October 2010

We've accepted your mistakes Mythic, why won't you accept ours?

So I was at Tomb of the Vulture Lord, 8th boss.. kill number 22. For the first time in 22 runs I've finally seen the Black Orc cloak drop, everyone is cheering on Team Speak - Finally, Lokkie gets his back piece.

I click on need.

Need Rolls
You roll 75
The Chosen main tank rolls 75

"What the fu... I clicked pass"

It's a tie

You roll 63
The Chosen main tank rolls 65

Ach well, we can always CSR it, use a wild card it's no problem... Except the Mythic servers don't have the wild card system (for those who don't/didn't play the EU servers back in the GOA days the CSR's offered a three a year wild card system to allow you to undo mistakes such as these, or incorrect server transfers, no questions asked, they just let you know if you had run out. I get a canned CSR response basically telling me they don't offer this service, and that if I want it I should leave feedback on the Herald. For the first time in my 11 years of playing MMO's I almost went off on a flame on the CSR. I resisted, deciding instead to post something here.

In Mythics defense, yes they have a "Need on use" feature, we forgot it wasn't on, we only go for the 8th boss, to get two cloaks and three Mortis pages and we wanted to get done as quickly as possible. However we also had to put up with the ever bugged out 5th boss causing us to reset the instance as usual, a bugged out 6th boss and the usual warping trash, unhittable mobs and getting stuck on the terrain. The general frustration, annoyance and muttering that happens every week which after 16 months you'd think they'd have fixed by now. It's not actually fun to do anymore but we promised one another we'd keep doing it until we had everything we wanted from it. Friends stick together.

We have accepted this instance is a buggy pile of crap which will never be fixed, we've accepted dreadful server performance and unbalanced careers, we've accepted for the last two and a bit years now that the game isn't perfect but we enjoy it when it works well and that is why we play it, we're loyal to Warhammer because it sometimes brings great moments and fantastic RvR. All I'm asking for now in return Mythic is that you look at your customer service you offer and think long and hard about accepting OUR mistakes from time to time as loyal, paying players because right now, I'm going to check when my subscription ends.


  1. Feel your pain mate. While I never used the goa wild cards they did make life a lot easier.

  2. Aye only had to use the wild card system once when I accidently sold my main weapon/shield while switching gear with a merchant interface open and not noticing till the next loging. Was a proper life saver then they were both scenario weapons though. Wild cards Ftw :-/

  3. It's always baffled me that MMO's in general normally have piss poor customer service. I'm surprised that there's never been a bigger uproar about it.

  4. You are on the money.

    How the dungeon can still be problematic after all this time, does imply a certain disregard for your customers.

    If it doesn't work then it need fixing. Period.

    The wild card feature is a very nice one and should be implemented.

  5. I had never heard of that wild card option, and now that I have it's already gone. I would love to have an option like that in all mmos

  6. Welcome to the club man!

    Made a post a week ago, but no respond yet. They even threated me to ban my account if I make more CSR ticket about my issue.
    You might want to make a comment on the bioware forum, to let Mythic knows they are fucking with their loyal bloggers.


  7. ohhh the link :)